From local plumbers to luxury hotels, just about everyone selling a service these days has an online reputation. Increasingly, that reputation is shaped by online reviews. Customer ratings on sites such as Yelp and Urbanspoon can, for example, make or break a new restaurant.
It's no wonder, then, that some businesses are trying to fake us out. On Craigslist and online forums, posters are offering to buy and sell gushing reviews for just a few bucks; potential customers aren't able to tell the difference.