Recently former Mayor of Sulphur Springs Emily Glass provided a free business etiquette class at The Oaks Bed & Breakfast offering helpful insight to those in attendance. She explained etiquette is necessarily about what fork to use for which course but more about what is expected of us in any situation and knowing how to react.
“Etiquette helps us to help others,” said Glass. “Especially in business, it is very easy for us to lose a customer. It is very difficult to get that customer back after losing them. Making a customer feel appreciated can potentially be the difference.”